Right of withdrawal
Information on the right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period expires fourteen days after the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Alessandro Napolitano, Vogelsanger Str. 39c
58135 Hagen
Deutschland, email: support@storyvelle.com, phone: –) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Exceptions
The right of withdrawal does not apply to printed books, because they are produced according to your specifications and are clearly personalised. Ordering the printed book therefore ends the right of withdrawal for the book itself.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To: Alessandro Napolitano, Vogelsanger Str. 39c
58135 Hagen
Deutschland, email: support@storyvelle.com
- I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: ____________
- Ordered on: ____________
- Name of consumer(s): ____________
- Address of consumer(s): ____________
- Signature of consumer(s) (only if this form is notified on paper): ____________
- Date: ____________